I appreciate your POV and to be fair I wasn’t there to know the exact intricacies of communication.

I can’t say, the night auditor even recognized them from the pool party earlier. For all I know he could have come on a shift later. These are all good assumptions.

Hotel front desk people are usually very young with not much life experience. All they have to go on are the rules in their minds and the desire to keep their job.

Thank you for engaging a thoughtful way. I appreciate it.😊