I feel you. I had the exact same experience a few years ago with shoes. Then last year I ordered a floating shelf. The installer broke it and it took two months to get it straightened out with an almost daily call to a company overseas. Wanna talk a patience builder?

My grandmother used to say, "you get more flies with honey than vinegar."

It is annoying, but the universe will always smile back when you extend your hand and employ empathy. I'd say, you couldn't ask for a better ending. 😊